Shipping Policy
SHIPPING POLICY
At CHALANT, we're proud to serve customers across the United States
with reliable and efficient shipping. Please read below for everything
you need to know about how we ship your orders.
1. GENERAL SHIPPING INFORMATION
We currently ship exclusively within the United States. We do not
offer international shipping at this time. Orders are shipped via
trusted carriers including USPS, UPS, and FedEx. The carrier used
will depend on your location and order specifications.
2. PROCESSING TIME
Orders are typically processed within 2–3 business days (Monday
to Friday), excluding weekends and public holidays. Orders placed
before 6:00 PM CT (Monday–Friday) will begin processing the same
business day. Orders placed after 6:00 PM CT or on weekends/holidays
will begin processing the next business day.
During peak seasons or promotional periods, processing times may be
slightly longer. If delays occur, we will keep you informed.
3. SHIPPING RATES
We offer free shipping on all orders, with no minimum purchase required.
4. ESTIMATED DELIVERY TIMES
Once your order is processed, please expect the following:
• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time: 4–9 business days (Monday to Friday)
• Total Estimated Delivery: 6–12 business days
Please note: Delivery times are estimates only and may be affected
by carrier delays, weather conditions, or other unforeseen factors.
5. ORDER TRACKING
Once your order has shipped, you will receive a confirmation email
with a tracking number and a link to track your package in real time.
You can also track your order anytime by visiting our "Track Your
Order" page.
If you do not receive tracking information within 5 business days
of placing your order, please contact us at team@chalantco.com.
6. SHIPPING RESTRICTIONS
We do not ship to:
• PO Box addresses
• Military addresses (APO/FPO/DPO)
Certain items may also be subject to shipping restrictions in
accordance with U.S. regulations or carrier policies.
7. FAILED DELIVERY OR RETURNED PACKAGES
If a delivery attempt fails due to incorrect address information
or other issues, the package may be returned to us. If this occurs,
we will contact you to arrange reshipment. Additional shipping
charges may apply.
8. LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us
immediately at team@chalantco.com. We will work with the shipping
carrier to investigate and resolve the issue as quickly as possible.
9. SHIPPING POLICY UPDATES
We may update this Shipping Policy from time to time to reflect
changes in our operations, carrier services, or applicable
regulations. The most current version will always be available
on this page.
Last updated: 15/02/2026
10. CONTACT INFORMATION
Store Name: CHALANT
Company Name: Highland Commerce Pty Ltd
Company Address: 5 Fairway, Kew East, VIC 3102, Australia
Warehouse Address: 160 Red Tail Hawk Ln, Cedar Creek, TX 78612, United States Company nr.: 695 098 116
Phone: +1 737 383 1436
Email: team@chalantco.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: 11:00 AM – 4:00 PM CT
We aim to respond to all inquiries within 24 hours.