Payment Policy
PAYMENT POLICY
Last updated: February 17, 2026
At CHALANT, we are committed to providing a safe, secure, and transparent payment experience for every customer. Your trust is important to us, and we take every measure to protect your financial information throughout the checkout process.
This Payment Policy explains our accepted payment methods, security measures, billing practices, and how your payment information is handled.
1. SECURE PAYMENTS
Your security is our top priority. CHALANT uses Secure Sockets Layer (SSL) technology with 256-bit encryption across our entire website to ensure that all data transmitted between your browser and our servers is fully protected.
SSL encryption safeguards sensitive information, including passwords, personal details, and payment data during all online transactions. Every page on our website, including product pages, checkout, and account pages, is secured with SSL technology to help prevent unauthorized access.
You can verify that your connection is secure by looking for:
• A padlock icon in your browser's address bar
• "https://" at the beginning of the website URL (www.chalantco.com)
We continuously monitor our security infrastructure to maintain the highest level of protection for our customers.
2. ACCEPTED PAYMENT METHODS
We offer a variety of secure and convenient payment options to make your shopping experience as seamless as possible:
Credit and Debit Cards:
• Visa
• Mastercard
• American Express
• Maestro
Digital Wallets:
• Apple Pay
• Google Pay
• Shop Pay
Buy Now, Pay Later:
• Shop Pay Installments (where available and eligible)
All payment methods listed above are processed through secure, PCI-compliant third-party payment processors. CHALANT does not directly process or handle your payment card information at any point during the transaction.
If you experience any issues with a payment method at checkout, please contact us at team@chalantco.com and we will assist you promptly.
3. CURRENCY AND PRICING
• All prices on our website are listed and charged in U.S. Dollars (USD $).
• Prices displayed on product pages include the item price only. Applicable sales taxes will be calculated and displayed at checkout based on your shipping address.
• We offer free standard shipping on all orders within the United States. No additional shipping fees will be added at checkout.
• Final order totals, including any applicable taxes, are clearly displayed on the checkout page before you confirm your purchase. There are no hidden fees or surprise charges.
4. PAYMENT AUTHORIZATION AND PROCESSING
When you place an order on our website:
Step 1: You enter your payment information on our secure, SSL-encrypted checkout page.
Step 2: Your payment details are transmitted directly to our PCI-compliant third-party payment processor for authorization. CHALANT never sees, processes, or stores your full card number.
Step 3: The payment processor verifies your payment method and authorizes the transaction.
Step 4: Once authorization is confirmed, your order is accepted and you will receive an order confirmation email at the email address you provided at checkout.
Step 5: Your payment is captured when your order is processed for fulfillment.
Important Notes:
• Your payment method is charged at the time your order is processed, which is typically within 1 to 3 business days of placing your order.
• If an order cannot be fulfilled for any reason, you will be notified and a full refund will be issued to your original payment method.
• Pre-authorization holds may temporarily appear on your bank or credit card statement. These holds are released automatically if the transaction is not completed.
5. PCI COMPLIANCE
CHALANT fully complies with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a globally recognized security standard established by major card brands (Visa, Mastercard, American Express, and others) to ensure that all businesses handling credit card information maintain a secure environment.
Our compliance includes:
• All payment processing is handled by certified PCI DSS Level 1 compliant payment processors
• No full credit card numbers are stored, processed, or transmitted through our servers
• Regular security assessments and vulnerability monitoring
• Strict access controls for any personnel who interact with order data
• Encryption of all data in transit and at rest
Our e-commerce platform, Shopify, is also PCI DSS Level 1 compliant, the highest level of certification available. This ensures that every layer of the payment process meets the strictest global security standards.
6. YOUR PAYMENT INFORMATION AND PRIVACY
For your security, CHALANT does not store or have access to your full payment card details at any time. All payment processing is handled entirely by our third-party payment processors.
After checkout, the only order-related information accessible to CHALANT includes:
• Your billing name and address
• Your shipping name and address
• Order details (items purchased, quantities, and totals)
• The last four digits of your payment card number
• Payment method type (e.g., Visa, Mastercard, PayPal)
• Transaction confirmation status
This limited access allows us to manage your order, provide customer support, and process returns or refunds while keeping your full payment details completely secure.
Your personal and payment information is never sold, rented, or traded to third parties. Information is shared only with trusted service providers who are essential to processing your order (payment processors, shipping carriers) or where required by law.
For complete details on how we collect, use, and protect your personal information, please review our Privacy Policy.
7. BILLING DISPUTES AND CHARGEBACKS
If you do not recognize a charge from CHALANT on your bank or credit card statement, please contact us first at team@chalantco.com before initiating a dispute with your bank or credit card company.
We are committed to resolving any billing concerns quickly and fairly. In most cases, we can investigate and resolve the issue faster than the formal dispute process.
When contacting us about a billing concern, please provide:
• Your full name
• The email address used at checkout
• Your order number (if available)
• The date and amount of the charge in question
• A brief description of the concern
We will respond to all billing inquiries within 24 hours during business days.
If a chargeback is filed and later found to be unwarranted, we reserve the right to recover the disputed amount plus any associated fees, in accordance with our Terms of Service.
8. FAILED PAYMENTS AND DECLINED TRANSACTIONS
If your payment is declined during checkout, it may be due to one or more of the following reasons:
• Insufficient funds in your account
• Incorrect card number, expiration date, or CVV code entered
• Your bank or card issuer declined the transaction for security reasons
• The billing address entered does not match the address on file with your bank
• Your card has expired or has been reported lost or stolen
• Daily or transaction spending limits have been reached
If your payment is declined:
1. Double-check that all payment details are entered correctly.
2. Try an alternative payment method (e.g., a different card, PayPal, Apple Pay).