Return & Refund Policy
RETURN & REFUND POLICY
Last updated: February 17, 2026
At CHALANT, your satisfaction is our priority. We want you to be completely happy with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward 30-day return and refund policy.
Please read this policy carefully before initiating a return. If you have any questions, our customer support team is here to help.
1. OUR 30-DAY RETURN GUARANTEE
You have 30 days from the date you receive your item to request a return. If 30 days have passed since delivery, we are unfortunately unable to offer a return or refund.
We are committed to making the return process as simple and stress-free as possible.
2. RETURN ELIGIBILITY
To be eligible for a return, your item must meet all of the following conditions:
• The item must be in the same condition as when you received it
• The item must be unworn, unused, and undamaged
• All original tags and labels must still be attached
• The item must be in its original packaging
• You must have proof of purchase (order confirmation email or receipt)
Items that do not meet these conditions may not be accepted for return. If an item is received in a condition that does not meet the above requirements, we reserve the right to decline the return or issue a partial refund at our discretion.
3. HOW TO INITIATE A RETURN
Step 1: Contact Us
Email our customer support team at team@chalantco.com with the following information:
• Your full name
• Order number
• The item(s) you wish to return
• Reason for the return
• Photographs of the item (if applicable, especially for damaged or defective items)
Step 2: Receive Approval
Our team will review your request and respond within 2 business days. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your item.
Step 3: Ship Your Return
Pack the item securely in its original packaging and ship it using the return label provided. We recommend keeping the tracking number for your records.
Step 4: Refund Processing
Once we receive and inspect your returned item, we will notify you of the refund status via email. Approved refunds will be processed to your original payment method.
Important: Returns sent back to us without prior authorization will not be accepted. Please always contact us first before shipping any items back.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We take great care in preparing every order, but mistakes can happen. If your item arrives damaged, defective, or incorrect, we want to make it right immediately.
Please contact us within 48 hours of delivery at team@chalantco.com and include:
• Your order number
• A clear description of the issue
• Photographs showing the damage, defect, or incorrect item received
• A photograph of the shipping packaging (if the damage appears to be shipping-related)
For damaged, defective, or incorrect items, we will offer one of the following resolutions at no additional cost to you:
• A full refund to your original payment method
• A replacement item shipped at no charge
• Store credit for the full value of the item
We will cover all return shipping costs for items that arrive damaged, defective, or incorrect.
5. NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or refunded:
• Items marked as "Final Sale" or "Clearance" at the time of purchase
• Gift cards
• Custom or personalized products
• Intimate apparel or hygiene-sensitive products (if applicable)
• Items that have been altered, washed, or used after delivery
If you are unsure whether your item is eligible for a return, please contact us at team@chalantco.com before initiating the process. We are happy to help clarify.
6. EXCHANGES
We do not currently offer direct exchanges. If you would like a different item, size, or color, please follow these steps:
Step 1: Initiate a return for your original item by following the process outlined in Section 3 above.
Step 2: Place a new order for the item you would like through our website.
Step 3: Once your return is received and approved, your refund for the original item will be processed.
We recommend placing your new order promptly to ensure availability, as we cannot guarantee that items will remain in stock.
7. REFUNDS
Once your returned item is received at our facility, it will be inspected within 3 business days.
Approved Refunds:
• You will receive an email notification confirming your refund has been approved.
• Refunds are issued to your original payment method only. We do not issue refunds to a different payment method, bank account, or as cash.
• Please allow up to 10 business days for the refund to appear on your statement after approval. Processing times may vary depending on your bank or payment provider.
Declined Refunds:
• If your return does not meet the eligibility requirements outlined in Section 2, we will notify you via email with an explanation.
• You may request that the item be shipped back to you at your expense, or you may authorize us to donate the item on your behalf.
Late or Missing Refunds:
If more than 15 business days have passed since your refund was approved and you have not received it, please take the following steps:
1. Check your bank or credit card statement again, as some refunds take time to post.
2. Contact your bank or credit card company, as processing times can vary.
3. Contact your payment provider (PayPal, Apple Pay, etc.) if applicable.
4. If you have completed all of the above and still have not received your refund, please contact us at team@chalantco.com and we will investigate immediately.
8. RETURN SHIPPING COSTS
• Standard Returns (change of mind, wrong size, etc.): The customer is responsible for return shipping costs unless otherwise stated. Original shipping costs, if any, are non-refundable.
• Damaged, Defective, or Incorrect Items: CHALANT will cover all return shipping costs. A prepaid return shipping label will be provided at no charge.
• We recommend using a trackable shipping service for all returns. CHALANT is not responsible for return packages that are lost in transit without tracking information.
9. CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at team@chalantco.com.
• Orders cancelled before processing: You will receive a full refund to your original payment method.
• Orders cancelled after processing or shipment: The order cannot be cancelled. Please wait to receive the item and then initiate a standard return following the process in Section 3.
We process orders quickly, so we cannot guarantee that cancellation requests will be received in time. We will do our best to accommodate your request.
10. EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without the need to provide justification, in accordance with EU consumer protection regulations.
To exercise this right, returned items must meet the same eligibility requirements listed in Section 2 of this policy, including being unused, in original packaging, and accompanied by proof of purchase.
To initiate a return under the EU cooling-off period, please contact us at team@chalantco.com within 14 days of delivery.
11. AUSTRALIAN CONSUMER LAW
As CHALANT is operated by Highland Commerce Pty Ltd, registered in Victoria, Australia, we acknowledge our obligations under Australian Consumer Law (ACL). Nothing in this policy is intended to limit or override any rights or remedies you may have under the ACL or any other applicable consumer protection laws.
If you are an Australian consumer and believe a product has a major or minor failure, please contact us at team@chalantco.com to discuss your options.
12. POLICY UPDATES
We may update this Return and Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. The most current version will always be available on this page, and the "Last updated" date at the top will be revised accordingly.
We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
13. BUSINESS AND CONTACT INFORMATION
Store Name:
CHALANT
Website:
www.chalantco.com
Customer Support Email:
team@chalantco.com
Phone Number:
+1 (737) 383-1436
Company Information:
Legal Company Name: Highland Commerce Pty Ltd
Company Number: 695 098 116
Registered Business Address:
5 Fairway, Kew East, VIC 3102, Australia
Warehouse and Fulfillment Address:
160 Red Tail Hawk Ln, Cedar Creek, TX 78612, United States
Customer Service Hours (U.S. Central Time):
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: 11:00 AM – 4:00 PM CT
We aim to respond to all return and refund inquiries within 24 hours during business days.