Privacy Policy
PRIVACY POLICY
Last updated: February 17, 2026
CHALANT ("we," "us," or "our") is operated by Highland Commerce Pty Ltd (Company Number: 695 098 116). We operate this website (www.chalantco.com) and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a curated online shopping experience.
CHALANT is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us. This policy also describes your rights and choices regarding your personal information.
We are committed to protecting your privacy and handling your personal information with transparency and care.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.
1. PERSONAL INFORMATION WE COLLECT
"Personal information" means any information that identifies, relates to, describes, or can reasonably be linked to you as an individual. Depending on how you interact with our Services, we may collect the following categories of personal information:
Information You Provide Directly:
• Contact information: full name, email address, phone number, billing address, and shipping address
• Payment information: payment method type, billing details, and transaction confirmations (we do not store, process, or have access to your full credit card numbers — all payment processing is handled securely by our third-party payment processors)
• Account information: login credentials, account preferences, and communication settings
• Order information: products purchased, order history, return and exchange records
• Customer communications: messages, inquiries, feedback, or complaints sent to our customer support team via email, contact form, or phone
• Survey and promotional information: responses to surveys, contests, or promotional activities you choose to participate in
Information Collected Automatically:
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
• Device information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage data: pages visited, time spent on each page, click patterns, referring and exit URLs, date and time of visits, and navigation paths through our website
• Location data: approximate geographic location based on your IP address
• Shopping behavior: products viewed, products added to cart, abandoned carts, and purchase history
2. SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:
• Directly from you: when you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with our Services
• Automatically: through cookies, pixels, web beacons, log files, and similar tracking technologies when you browse our website
• Service providers: trusted third-party partners acting on our behalf, including payment processors, shipping carriers, and customer service tools
• Advertising and analytics partners: platforms such as Google Analytics, Google Ads, Meta (Facebook/Instagram), and other marketing partners, where permitted by applicable law
• Shopify: as our e-commerce platform provider, Shopify collects and processes certain data to support checkout, payments, and store operations
3. HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect for the following purposes:
Providing and Improving Our Services:
• Processing and fulfilling your orders, including payment processing, shipping, and delivery
• Managing your account and preferences
• Providing accurate product information, pricing, and availability
• Improving our website, product offerings, and overall customer experience
• Personalizing your shopping experience based on your preferences and browsing behavior
Customer Support:
• Responding to your inquiries, questions, and requests
• Resolving complaints, disputes, and issues with orders
• Communicating with you about your orders, returns, and refunds
• Providing order status updates and shipping notifications
Marketing and Advertising:
• Sending you promotional emails, newsletters, and special offers (only with your consent or where permitted by law)
• Displaying relevant advertisements on third-party platforms
• Measuring the effectiveness of our marketing campaigns
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at team@chalantco.com
Security and Fraud Prevention:
• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Protecting the security and integrity of our Services
• Verifying your identity when necessary
Legal Compliance:
• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or government agencies
• Establishing, exercising, or defending legal claims
4. HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with the following categories of third parties, solely for the purposes described in this policy:
Shopify:
Our e-commerce platform. Shopify processes personal information to operate and support core store functions, including checkout, payment processing, order management, and security. Learn more about how Shopify handles your data: https://www.shopify.com/legal/privacy
Payment Processors:
We use secure third-party payment processors (including but not limited to Stripe, PayPal, Apple Pay, Google Pay, and Shop Pay) to handle all payment transactions. Your payment information is transmitted directly to these processors using industry-standard encryption. We never store your full credit card information on our servers.
Shipping and Fulfillment Partners:
We share your name, shipping address, phone number, and order details with shipping carriers and fulfillment partners to deliver your orders and provide tracking information.
Analytics and Advertising Partners:
We work with third-party analytics and advertising platforms to understand how visitors use our website and to deliver relevant advertisements. These partners may include:
• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) Ads
• Other advertising platforms
These partners may collect information about your online activities over time and across different websites. You can learn more about Google's data practices at: https://policies.google.com/privacy
Email Marketing Platforms:
If you subscribe to our newsletter or marketing communications, your email address and name may be shared with our email marketing service provider to manage campaigns and send communications on our behalf.
Legal Authorities:
We may disclose your personal information to law enforcement, regulatory agencies, or other third parties when we believe in good faith that disclosure is required by law, court order, or to protect our rights, safety, or property.
Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of assets, your